We at AsanBuy.pk (the “Company,” “we,” “us,” “our”) know that our users (“you,” “your”) care about how the personal information is used and shared, and we take your privacy very seriously. Your privacy is important to us. We will only use the information that we collect about you lawfully (in accordance with Pakistan Data Protection Act 2005).
We are committed to safeguard your privacy. We use the information that we collect on this site to make shopping at AsanBuy.pk possible and to enhance your overall experience. We promise to keep your details confidential and we will not sell, trade or rent your personal information to others.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number or credit card information.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize and customize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent. It is used to process the transaction without asking you details again and again.
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. There will be no news or blog regarding political opinions, membership of a political association, religious beliefs or affiliations and sexual preferences or practice.
- To recognize your computer or device and greet you each time you visit our website, without bothering you with a request to register or log-in.
- To keep track of products or services you view, so that we can send you news about those products or services
- To measure traffic patterns, to determine which areas of our websites have been visited, and to measure transaction patterns in the aggregate
- To research our users’ habits so that we can improve our online products and services
- To operate our websites efficiently with a high level of functionality
- To learn about customer preferences so that we can present customers with web content and advertising that is relevant to them
- To produce data on web traffic and customer web activity through our website.
QUESTIONS OR CONCERNS
If you have any questions or concerns regarding our personal data privacy policies, please send our support team with a detailed message to info@Asanbuy.pk. We will make every effort to resolve your concerns in a satisfactory manner.
Effective April, 2018
When and how my order will get delivered?
Once your order is confirmed, the order will be processed and will be shipped to you using reputed courier services. It will take xx days.
What are the delivery charges and which areas do you cover?
Delivery Charges are xxx and we serve all over Pakistan.
The item which I want is not on the list. Can you get it for me?
Click here. You can provide us the details of the item that you want. We will reply you via email that if it’s possible for us or not.
What if I get a damaged product?
For damaged Items, kindly get in touch with us here and we will investigate and try to resolve the issue as soon as possible.
Do you do Bulk orders for corporate?
Yes we do, fill out this form and we will get back to you.
Do you accept returns?
No we don’t accept any returns until it’s damaged, expired or different from what you ordered at the time of delivery.
How do I pay for the order?
All orders are to be paid for using Cash on Delivery. We will be introducing credit card payments soon.
Is there any minimum quantity to order?
There is no minimum order quantity, you can order even 1 item and we will deliver it to you.
Is it necessary for me to register to order something?
Although it will improve your experience if you register, however there is no compulsion to register and you can easily complete an order without registering.
What if I forget my password?
No worries, you can get recover your password by clicking on the forget password link on the login page or get in touch with us here and will unlock it for you.
If the product obtained at the time of delivery is damaged, faulty or not the one you originally ordered then AsanBuy.pk will:
- Dispatch replacement items to you free of charge
- Refund return charges (the cost for returning goods to us) upon production of a receipt. Alternatively we will arrange to collect your goods from you at our cost.
You just have to fill a return/claim form. Once you fill the form we will enquire the claim and will get back to you soon. Click here to fill the form.